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Botched Microsoft update knocks Windows 8, 10 PCs offline – regardless of ISP

Virgin Media, Proximus also raise alarm on broken DHCP

A broken software update for Windows 8 and 10 is knackering internet connectivity for users of several ISPs in the UK, Europe and quite likely beyond.

Virgin Media in Blighty is the latest provider to confirm the dodgy code is knocking a number of its customers offline. Proximus in Belgium also says a Windows 10 update is breaking network access.

The problem emerged last week, when BT and Plusnet in the UK admitted that computers running Microsoft’s latest patches are losing network connectivity due to what appears to be a problem with their Dynamic Host Configuration Protocol (DHCP) clients.

Essentially, the PCs cannot automatically pick up their LAN-side IP address, router address and DNS settings from their broadband routers, causing them to drop off the internet and disappear from other devices on their network.

This happens regardless of ISP and broadband box, and is understood to be caused by a bad automatically installed Windows Update patch. If you configure your box to use static addresses, you should be OK, or you can run the following the commands to reset the operating system’s networking components:

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